In the structured interview, there is an evaluation element called interpersonal awareness and skills, which mainly focuses on the handling of the relationship with leaders, colleagues, relatives and friends, and the masses. The handling of the relationship with relatives and friends is often a headache for examinees. Such questions are often asked to work for you by setting relatives and friends, but this thing doesn't sound so in line with the regulations The principle and flexibility of life. If the examinee only expresses that he can't handle it for him after seeing it, it will appear that the examinee is cold-blooded and treats his relatives and friends like this. Can the ordinary people be warmly received? This has to make the examinee question. So how to answer these problems.
Example: you have a friend who used to be kind to you. Now he comes to ask you to do something, which is just within the scope of your work. But some of the things he asked are not in line with the policy. What can you do?
Analysis: many examinees on this topic immediately thought that I must not violate the principle after seeing that "part of this matter does not conform to the policy", so they explained to their friends that they can't do it for them, or they would violate the policy and so on. No matter how much they said, they can't do it in a word. If they treat their friends who have grace with you, then ordinary people will do it , I guess it's just a sentence of "can't do it", and this cold face is not the civil servant we need today, so what should we do? The examinee needs to examine the questions comprehensively, and there is a sentence in the question "and this matter is just within your scope of work", so this work belongs to your scope of responsibility, no matter who comes to work for you, you need to try your best to solve the "one part" In the "non conformity policy", it is necessary to check which part of the non conformity policy is. It may be that the facts meet the conditions, but the materials are not complete or do not meet the process and order of handling, or it may be that the facts do not meet the conditions. In this way, it is much easier to solve the problem.
This matter belongs to my work scope, so it belongs to my responsibility. No matter who is going to do the work, I will try my best to solve it. First of all, I will ask my friend's request in detail, and carefully check his information to see which part does not meet the requirements. If it meets the requirements but the materials are not complete or the process is not correct, then I will patiently explain to my friend the specific provisions for handling this matter, such as the required materials, handling process, and tell him the materials needed for each step of handling and the Department to go to If the conditions of the friend are not met, I will patiently explain to the friend, explain the situation, and the consequences of illegal handling, hoping to understand.
This is a reflection of the principle and flexibility of interpersonal communication. We should stick to the bottom line and not touch it, but we should have wisdom in doing things. Therefore, when dealing with relationships with relatives and friends, especially when relatives and friends come to work, they should not always think about what they can't do for them, but how to help them within the scope of principles.