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面对亲朋好友的请求办事要怎么做?

在结构化面试中有一种测评要素叫人际交往的意识与技巧,主要考察与领导、同事、亲友、群众等之间关系的处理,而与亲友之间关系的处理往往是考生所头疼的,这类题目往往通过设置亲友找你办事,但是这个事情听起来又不是那么合乎规定这样的情景来考查考生的原则性与灵活性。而如果考生看到之后只是单纯地表达不会帮他办理,那么就会显得考生冷面无情,对待自己的亲友尚且如此,那对待普通的群众能做到热心接待吗,这就不得不让考官生疑。那么这类难题该如何作答。

In the structured interview, there is an evaluation element called interpersonal awareness and skills, which mainly focuses on the handling of the relationship with leaders, colleagues, relatives and friends, and the masses. The handling of the relationship with relatives and friends is often a headache for examinees. Such questions are often asked to work for you by setting relatives and friends, but this thing doesn't sound so in line with the regulations The principle and flexibility of life. If the examinee only expresses that he can't handle it for him after seeing it, it will appear that the examinee is cold-blooded and treats his relatives and friends like this. Can the ordinary people be warmly received? This has to make the examinee question. So how to answer these problems.

例题:你有一个朋友以前曾经有恩于你,现在他来求你办事,而这个事情正好在你的工作范围内,但他求的这个事有一部分不符合政策,请问你怎么办?

Example: you have a friend who used to be kind to you. Now he comes to ask you to do something, which is just within the scope of your work. But some of the things he asked are not in line with the policy. What can you do?

分析:这个题目很多考生看到“这个事有一部分不符合政策”之后立马就想着我一定不能违背原则,于是就是各种给朋友解释,说明不能给他办,否则就违背政策等等,无论说的再多总之就是不能办,如果对待曾经有恩与你的朋友尚且如此,那么普通的群众来办事,估计就是一句“办不了”就打发了吧,而这样的冷面无情绝对不是今天需要的公务员,那么该怎么办呢?考生需要全面审题,题中有一句“而这个事情正好在你的工作范围内”,那么这个工作就属于你职责范围,无论是谁来找你办事,都需要你尽力解决的,“一部分不符合政策”那么就要查看是哪部分不符合政策,有可能是事实条件符合,但材料不全或是不符合办事流程和顺序,也有可能确实是事实条件不符合,这样再去解决的话就容易多了。

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Analysis: many examinees on this topic immediately thought that I must not violate the principle after seeing that "part of this matter does not conform to the policy", so they explained to their friends that they can't do it for them, or they would violate the policy and so on. No matter how much they said, they can't do it in a word. If they treat their friends who have grace with you, then ordinary people will do it , I guess it's just a sentence of "can't do it", and this cold face is not the civil servant we need today, so what should we do? The examinee needs to examine the questions comprehensively, and there is a sentence in the question "and this matter is just within your scope of work", so this work belongs to your scope of responsibility, no matter who comes to work for you, you need to try your best to solve the "one part" In the "non conformity policy", it is necessary to check which part of the non conformity policy is. It may be that the facts meet the conditions, but the materials are not complete or do not meet the process and order of handling, or it may be that the facts do not meet the conditions. In this way, it is much easier to solve the problem.

参考要点:

Reference points:

这件事情属于我的工作范围,那么就属于我的职责,无论是谁来办事,我都会尽力解决。首先我会详细询问我的朋友的诉求,并认真查看他的资料,看是哪部分不符合,如果是本身符合条件只是材料不齐或者流程不对,那么我会耐心的向我的朋友说明这件事情的办理的具体规定,如所需材料、办理流程,并告诉他每一步办理所需要的材料及所要去的部门;如果是朋友本身条件不符合,那么我会耐心向朋友解释,说明情况,以及违规办理的后果,希望取得理解。

This matter belongs to my work scope, so it belongs to my responsibility. No matter who is going to do the work, I will try my best to solve it. First of all, I will ask my friend's request in detail, and carefully check his information to see which part does not meet the requirements. If it meets the requirements but the materials are not complete or the process is not correct, then I will patiently explain to my friend the specific provisions for handling this matter, such as the required materials, handling process, and tell him the materials needed for each step of handling and the Department to go to If the conditions of the friend are not met, I will patiently explain to the friend, explain the situation, and the consequences of illegal handling, hoping to understand.

这就是人际交往的原则性与灵活性的一种体现,内心要有坚守底线不能触碰,但是具体做事要有智慧。所以,一旦遇到人际类处理与亲友的关系的时候,尤其是亲友来找办事,不要总想着不能帮他做什么,一定要多想想如何在原则范围内能够帮他做什么。

This is a reflection of the principle and flexibility of interpersonal communication. We should stick to the bottom line and not touch it, but we should have wisdom in doing things. Therefore, when dealing with relationships with relatives and friends, especially when relatives and friends come to work, they should not always think about what they can't do for them, but how to help them within the scope of principles.


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